Privacy Policy

How Filtaworx collects, uses, and protects your personal information — in line with the Australian Privacy Act 1988 and, where it applies, the EU GDPR.

About This Policy

Filtaworx Pty Ltd ("Filtaworx", "we", "our", "us") is committed to protecting the privacy of individuals who interact with us through our website at filtaworx.com ("the Website").

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how you can access, correct, or request deletion of your information.

We comply with the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). To the extent we collect personal information from individuals located in the European Union or European Economic Area, we also comply with the applicable requirements of the EU General Data Protection Regulation (EU) 2016/679 (GDPR).

What Personal Information We Collect

We collect personal information only when you provide it to us through the Website.

Through the Contact and Enquiry forms, we may collect your name, email address, company name, country, and the content of your message.

Through the Request a Quote form, we may collect your name, email address, company name, country, and the application or product details you provide.

Through the Configurator tool, we may collect your name and email address (if you provide them to receive a report), the technical process data you enter (flow rates, pressures, water quality parameters), and the configurator output and product recommendations generated from your inputs.

We do not collect payment information through the Website, and we do not collect government identifiers such as tax file numbers or passport numbers.

How We Use Your Information

We collect and use personal information to respond to your enquiry, request for quote, or technical question; to provide you with product information, technical specifications, or configurator output relevant to your enquiry; to communicate with you about your enquiry or order; and to improve our products and services based on feedback.

For visitors located in the EU or EEA, our legal basis for processing under the GDPR is our legitimate interests in responding to enquiries you submit voluntarily (Article 6(1)(f)), the performance of a contract or pre-contractual steps where your enquiry relates to a potential supply arrangement (Article 6(1)(b)), and your consent where we specifically request it for a particular purpose (Article 6(1)(a)).

We do not use your personal information for direct marketing without your consent, and we do not sell, rent, or trade personal information to third parties.

Cookies and Website Analytics

The Filtaworx website does not use cookies for tracking, analytics, or marketing purposes, so no cookie consent banner is required. If this changes, this policy will be updated and a cookie consent mechanism will be introduced.

The Website uses a privacy-preserving, cookieless analytics system operated entirely within our own infrastructure. It does not use cookies, does not track individual users across sessions, and does not collect or store any personal information. It records only aggregated, anonymised metrics such as page views, device type category, and country — the latter derived from the IP address, which is immediately discarded and never stored. No personal identifiers are retained.

We do not collect personal information passively through cookies, tracking pixels, or third-party analytics platforms; we collect it only when you complete a form.

Who We Share Information With

We do not sell or share your personal information with third parties for their marketing purposes.

We may share personal information with our team members and authorised representatives who need access to respond to your enquiry; with authorised Filtaworx distributors or regional representatives where your enquiry relates to a region served by a local representative, and only where this is necessary to respond to your request (in which case we will inform you); and with service providers acting on our behalf, such as email delivery and hosting infrastructure, under appropriate data processing arrangements. These providers are not permitted to use your information for any purpose other than providing services to us.

Where personal information is transferred outside Australia, we take reasonable steps to ensure it receives a comparable level of protection.

The Website may contain links to third-party websites, for example distributors or industry bodies. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

How Long We Keep Your Information

We retain personal information for as long as necessary to respond to and fulfil your enquiry, to meet our legal and regulatory obligations, and to resolve disputes and enforce our agreements. Enquiry records are deleted or de-identified once they are no longer needed for these purposes.

Website analytics data is retained for three years in aggregated, anonymised form. This data contains no personal information.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include encrypted transmission of form data via HTTPS, access controls on the internal systems that hold enquiry records, and email systems that protect personal information in transit.

No method of internet transmission is completely secure. If you believe your personal information has been compromised, please contact us immediately at [email protected].

Your Rights

Under the Australian Privacy Act and the APPs, you may request access to the personal information we hold about you, request correction of information that is inaccurate or out of date, and make a complaint if you believe we have breached the APPs.

If you are located in the EU or EEA, you also have the right under the GDPR to request erasure of your personal information (subject to legal retention obligations), to object to or restrict processing, to request portability of your personal information in a structured, machine-readable format, and to lodge a complaint with your national data protection authority.

To exercise any of these rights, contact us at [email protected] or write to Filtaworx Pty Ltd, Level 9, 140 Bourke Street, Melbourne, Victoria 3000, Australia. We will respond to privacy requests within 30 days.

Complaints, Changes, and Contact

If you believe we have not handled your personal information in accordance with the Australian Privacy Act, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. EU/EEA individuals may also lodge a complaint with their national data protection authority.

We may update this Privacy Policy from time to time. The current version and its date will always be available at filtaworx.com/privacy-policy. We will notify you of significant changes through a notice on the Website or, where we hold your contact details, by email.

For any questions about this policy or your personal information, contact Filtaworx Pty Ltd at [email protected] or Level 9, 140 Bourke Street, Melbourne, Victoria 3000, Australia.